Cancellation & refund policy

1. What this policy covers

This policy applies to everything you buy on The Pathshala Hub: test series, paid articles and paid current-affairs posts. These are digital products that unlock instantly after payment. All purchases are one-time payments — there are no subscriptions or automatic renewals.

2. Cancellation

• You can cancel at any time before you complete payment, simply by closing the checkout. Nothing is charged.
• Because access starts the moment payment succeeds, a completed order cannot be cancelled. If something has gone wrong, you may still qualify for a refund as described below.
• As there are no subscriptions, there is nothing to cancel to stop future charges.

3. When you get a refund

We give a full refund if you contact us within 7 days of payment and:

• you were charged but the item did not unlock, and we could not fix it within 24 hours of your request;
• you were charged twice, or more than the price shown, for the same item;
• a technical fault on our side stopped you from using a paid test series for more than 72 hours and we could not restore it or extend your access;
• you bought an item by mistake and have not yet started any test in it or opened the paid article or post.

4. When we can't refund

• you have started a test, viewed solutions or opened the paid content, and simply changed your mind;
• the request is made more than 7 days after payment;
• an exam was postponed, cancelled or changed its pattern;
• your access period has ended;
• your account was suspended for breaking our Terms & conditions, such as sharing an account or copying content.

5. Failed or pending payments

If money left your account but the payment failed or stayed pending, you do not need to request a refund. Your bank or Razorpay reverses it automatically, usually within 5–7 working days. If it has not come back after 7 working days, email us with the transaction details and we will chase it for you.

6. How to request a refund

Email thepathshala01@gmail.com from the email address registered on your account, with:

• the name of the item you bought;
• the payment date and the Razorpay payment ID or UPI reference (shown in your payment app or bank statement);
• a short description of the problem.

You can also call us at +91 94798 47329. We reply within 2 working days.

7. Refund timeline

• Once approved, we start the refund within 3 working days.
• The money goes back to the original payment method — UPI, card, net banking or wallet. We cannot refund to a different account.
• Your bank usually credits it within 5–7 working days of our starting it. UPI refunds are often faster.
• When a refund is made, access to that item is removed.

8. Questions

If you are unsure whether you qualify, just write to us — we would rather help than refuse. See also our Shipping & delivery policy.