Shipping & delivery policy

1. Digital products only

The Pathshala Hub sells only digital products — online test series, paid articles and paid current-affairs posts. Nothing is shipped physically, so there are no shipping charges and no delivery address is needed for a purchase.

2. How you receive your purchase

• Your purchase is delivered instantly once payment succeeds: the item unlocks in the account you were signed in with.
• You can open it right away on the website, and in the The Pathshala Hub app when you sign in with the same account.
• All your purchases, with their access period, are listed in your dashboard under Purchases.
• A payment confirmation is shown on screen, and Razorpay sends a receipt to the email or phone number entered at checkout.

3. If it doesn't unlock

Occasionally a bank or UPI confirmation is delayed. If your item has not unlocked:

• refresh the page or sign out and back in after a few minutes;
• check that you are signed in with the account you paid from;
• if it is still locked after 30 minutes, email thepathshala01@gmail.com or call +91 94798 47329 with your payment reference. We will unlock it within 24 hours or refund you under our Cancellation & refund policy.

4. Access period

A test series stays available for the access period shown before purchase (for example 1 month, 3 months, 6 months, 1 year or lifetime), counted from the date of payment. Paid articles and current-affairs posts stay available for the lifetime of your account. See our Terms & conditions.